Returns

MAKE A RETURN:

We are happy to accept returns up to 1 year from the date of purchase, no matter the condition. We want you to love your gear like we do, but we understand if you can’t. We still love you.

Once your gear has been received, we'll refund your original purchase price. Return shipping is the customer's responsibility.

Items covered under our manufacturer's warranty will be replaced free of charge. Customer may be responsible for shipping charges. Please contact us directly for further information.

Additional non-returnable items:
Gift cards

To complete your return, we require a receipt or proof of purchase.

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you, may vary.

If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.

BACKYARDZIPLINES
ATTN: RETURNS MGR
903 NW F STREET
GRANTS PASS, OR  97526

EU WITHDRAWAL


Our 1 year return policy applies anywhere our products are sold via www.backyardziplines.com but if you live in the EU and wish to specifically exercise your right of withdrawal, please use this page here.